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Return & Exchange Policy

At lunarloomz.com, we are committed to ensuring your satisfaction with every purchase. If you receive damaged or defective clothing items, we offer a seamless return and exchange process. Please review the following guidelines for a hassle-free experience:

Damaged or Defective Items:

  • If you receive clothing items that are damaged or defective, please contact our customer support team within 7 days of receiving your order.
  • We will guide you through the return or exchange process and provide the necessary instructions.

Return & Exchange Conditions:

  • Clothing items must be returned in their original condition, with tags attached and in unworn condition.
  • The return must be initiated within 7 days of receiving the order.
  • All return shipping charges for damaged or defective items will be covered by lunarloomz.com.

Refund Policy:

We process refunds promptly and transparently to ensure your satisfaction:

  • If you are eligible for a refund due to damaged or defective items, the refund will be processed within 7 business days after we receive and verify the returned items.
  • Your original payment method will be credited with the refund amount. Please note that it may take additional time for the refund to reflect in your account, depending on your bank's processing time.

Cancellation Policy:

We understand that situations may change, and you may need to cancel your order. The main components of our cancellation policy are as follows:

  • Orders can only be canceled before they are shipped.
  • If your order has already been shipped, we regret that it cannot be canceled. However, you can initiate the return process upon receiving the items.

Things to Consider:

  • Carefully review product descriptions, sizes, and colors before making a purchase to ensure they meet your expectations.
  • Double-check the accuracy of your shipping address to prevent delivery issues.
  • In case you notice any package damage upon delivery, please document it and inform our customer support team immediately.
  • For returns and exchanges, keep the original packaging intact.

For more information, clarification, or assistance with returns, refunds, exchanges, or cancellations, feel free to reach out to our customer support team. We are dedicated to ensuring your satisfaction with your clothing shopping experience at lunarloomz.com.